Friday, October 25, 2013

Vendor Management

Lately, I've been feeling that "vendor management" is a joke. This is mostly because in order to manage someone or something, you need to actually come in contact with them/it. Try getting someone at Verizon to talk to you! I dare you.

 Most recently, I received a promotion for Sysaid for a free cloud trial and migration. I was interested. I emailed them to get the ball rolling and right away, they sent me the info I needed. As I'm running the tool, I realize I don't have a key piece of information that was supposed to be in the email but was not. I emailed back to them right away.
That was on Wednesday the 22nd.  As of posting, I have not heard back from them. I sent them a message stating that I was really excited to use the product but that if this was what service was like when trying to "buy" something, I would hate to see what it's like after purchase. 

PS. I've loved this product since it was released to the public years ago.  I'm feeling pretty slighted. 

Friday, August 23, 2013

ArcGIS (10.1 SP1) and Sonicwall Global VPN Client

New Post! Holy Smokes!
Ran into a doozie of a technical problem at work today. Thought I'd share and maybe save someone some hassle. 

We have Esri's ARCGIS server and desktop (10.1 SP1).
Our Dell Precision Laptops (only 2 models)  were experiencing the issue pretty consistently but the desktops were fine and a few of the newer laptops we had were fine as well.  
Our GIS Administrator was working with ESRI since FEBRUARY to resolve the issue. 
Here is the error: 

One or more layers failed to draw: 

Failure to access the DBMS server [[Microsoft][SQL Server Native Client 10.0]The connection is no longer usable because the server response for a previously executed statement was incorrectly formatted.]” 

At first I thought it was a NIC card issue - tried full-duplexing, reinstalling the driver, reinstalling GIS, installing SP2, rolling back the NIC card driver, enabling jumbo packets etc - nothing worked. Uninstalled microsoft updates just in case, disabled all firewalls and did just about everything I could think of otherwise. 

Finally, I realized that it very well may be the SonicWall Global VPN client and took a shot. Wouldn't you know that uninstalling it did the trick? 

Hope someone out there finds this useful. 

Wednesday, April 17, 2013

Boring Porridge

Whoa! A blog! I forgot I had a blog. I guess I should probably write something here but alas my world is strangely devoid of eventfulness right at the moment and I'm not feeling particularly witty however I'm going to work at it a little and get back to you.

boring porridge